FAQs

Will replacement windows be a good investment?

Yes, for a variety of reasons: First, they look good and improve the appearanceand curb appeal of your home. Second, you’ll realize a substantial savings on your heating and cooling bills. Third, they’re virtually maintenance-free, which eliminates painting and maintenance costs. And finally, because the warranty on
our EZ Does It installed windows is transferable, they’ll easily add to the resale value of your home.

Do EZ Windows Online windows require a lot of maintenance?

EZ Windows won’t stick, and you don’t have to remove storm windows in order to clean them. In fact, you can do it all from inside your home. An occasional wipe with a damp cloth will keep your windows looking like new for years to come.

I have been reading about different test results on windows. How should this impact my buying decisions?

Be careful when looking at extremely specific results since many of them do not really indicate how well the window will work for you. Some apply to just certain parts of the window, like the glass and its R-value, and do not give an overall picture. Tested in nationally-certified labs, our windows are engineered to provide the optimum in energy savings and are monitored by the National Fenestration Rating Council.

Is there a way to know how energy efficient and durable a window will be?

Two organizations, the American Architectural Manufacturing Association (AAMA) and the National Fenestration Rating Council (NFRC), test the performance and quality standards for windows.

The NFRC established standards for thermal performance.

R-value: is the resistance a material has to the flow of heat (the higher the R-value, the greater
the resistance).

U-value: is the amount of heat that is transferred through a material. (the lower the U-value, the
better insulating quality).

SHGC (Solar Heat Gain Coefficient): Once again the lower the better.

VT (Visible Transmittance): The higher the visible transmittance, the more daylight is
transmitted.

The AAMA established standards for structural integrity, air infiltration,water infiltration resistance and forced entry resistance.

Structural Integrity is the ability to withstand wind and other dynamic pressures. This is rated in design pressure (DP). The higher a product’s design pressure rating, the greater the amount of wind or pressure the window will withstand.

Air Infiltration tests involve the equivalent of 25 mph wind. The lower the air infiltration rating the better.

Water Infiltration tests a window’s ability to resist water leakage through the window frame, sashes, joints, weather-stripping, etc. No leakage is permitted under this test criteria. Forced entry is tested by a certified lab technician using many different tools to simulate breaking into a home through the window. Next, windows and doors are subjected to hundreds of pounds of force to try to lift or push them open while in the locked position.

Forced Entry is tested by a certified lab technician using many different tools to simulate breaking into a home through the window. Next, windows and doors are subjected to hundreds of pounds of force to try to lift or push them open while in the locked position.

What is more important in saving energy, the frame or the glass?

A frame insulated with foam blocks thermal conductivity and is more energy efficient than a frame that relies on air to insulate. However, since 80% of a window is glass, real heating and cooling savings come from what is known as improved glass performance.

All EZ Windows use the latest in high performance glass technology, Our glass sealing system is the advanced PPG Intercept System. Our energy saving glass choices range from clear insulated, LoE3 – to the top rated Solarban 70 XL with dual air spaces and three panes of glass. Argon gas or a blend of argon and krypton gases is injected between the panes of all our ENERGY STAR® windows. Unlike most other spacer systems, the technologically advanced PPG Intercept System features a structural warm edge alloy that expands and contracts with your window unit while not conducting heat or cold. Not only does EZ’s spacer system improve
performance, it has been proven to increase the longevity of the insulated glass unit.

What energy-saving options should I know about?

Above all, consider performance glass options. EZ Windows feature an advanced PPG Intercept warm edge spacer with argon gas or a blend of argon and krypton gases. Our Low-E glass options are excellent barriers against ultraviolet rays which fade carpet, furniture, draperies, and even woodwork. Argon and Krypton gases are denser than air and resist cold and heat. These inert gases are colorless, odorless, nonflammable, and above all, safe. Not only does argon and krypton gas help to increase the energy efficiency of a window, they will make your home quieter as well.

All of our windows, the EZ Saver, EZ Value, Ez Premium and EZ Extreme windows qualify for the Federal Stimulus Tax Credit while meeting or exceeding the energy-saving requirements for all four climate zones set forth by the ENERGY STAR® Window program.

What is Solarban® 70XL soft coat?

Solarban® 70XL Solar Control Low-E Glass is a Magnetic Sputter Vacuum Deposition (MSVD) soft-coat, high-performance glass that combines the appearance of transparent, color-neutral glass with an unprecedented combination of solar control and visible light transmittance.

Besides energy savings, what other benefits come with new replacement windows?

New vinyl replacement windows will make your home more attractive and add to its re-sale value. In addition, modern windows provide greater protection against the harmful effects of UV radiation upon you and your family and your home's interior. Finally, new windows inevitably offer you enhanced comfort and quiet by shielding you from outside noises. Many who buy new windows are pleasantly surprised to discover just how nice it is to enjoy a calm, quieter and peaceful home for the first time.

All of our windows, the EZ Saver, EZ Value, Ez Premium and EZ Extreme windows qualify for the Federal Stimulus Tax Credit while meeting or exceeding the energy-saving requirements for all four climate zones set forth by the ENERGY STAR® Window program.

What is the ENERGY STAR® Program?

The ENERGY STAR® program was created by the Environmental Protection Agency and the U.S. Department of Energy to help consumers understand how products can save energy, save money and protect the environment. ENERGY STAR® rated products are eligible for tax credits.

Do you carry any super economy priced windows?

Yes, we have been a leader in offering windows to meet every budget and household need. We stock 30 common window sizes starting from $165 installed. When Energy Star performance is not the primary need, check out our large selection of economical window solutions at Wonder Windows.

Tell me a little about EZ Windows Online.

EZ Windows Online is the latest addition to our growing family of services, which include Wonder Windows, BSL Direct, and Wonder Home Performance. We have been selling and installing quality custom windows in Western New York since 1962. We are a factory direct source for a variety of trusted name brands in home building products. EZ Windows is confident that our growing number of happy and satisfied customers will spread the word that EZ Windows Online offers the best way to buy energy efficient vinyl windows period.

Online – Factory Direct – Hassle Free.

Do you offer a warranty?

Yes, we do. When you buy your windows factory direct from EZ Windows, you have the full assurance of our Manufacturers Warranties.

In addition: EZ Windows Online warrants to the original purchaser of our INSTALLED WINDOWS that there will be NO CHARGE for any necessary REPAIR, PARTS, LABOR or MATERIAL due to any manufacturing or installation defect. Coverage excludes acts of nature or vandalism. Our Life Of The Home Warranty is 100% transferable for a period of 20 Years.

Does EZ Windows Online offer dramatic architectural shapes for entrances and great rooms?

Yes. We can provide you with windows that can dramatically accentuate your home’s curb appeal, offer spectacular views and let in natural light. Tell us what your needs are, and we will work with you to find the best window solutions available.

Where can I get help with installing my windows?

EZ can handle the job start to finish. Each “EZ Does It” Installation includes our standard installation and our “Life Of The Home Warranty”. If you prefer to do it yourself, we offer a wide range of valuable guides, resources and services to assist you every step of the way. Please visit our Resource Center for assistance and helpful tips.

What is Standard Installation?

Standard Installation includes removal and disposal of old windows, mounting, insulating and sealing of new window in standard wooden opening. Standard installation excludes any painting, staining, metal cladding or wood/trim replacement unless specified. Additional interior and/or exterior trim is generally suggested to cosmetically complete and enhance the air sealing of most installations.

For more information, please see our Installation Policy or call 1-866-366-6496 and speak to an EZ Window Specialist.